Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I acquired the purchase in two weeks and I couldn't be more joyous! It happened very solid. I had never met something like this by that time. I'm so pleased I came across it though, because it is admirable! Now this is doubtless my number 1 product and supreme surprise that I have had from buying in webstores. If I could estimate this good greater than 5 stars, I would. I'm convinced I'll continue to approve it.
arrived in perfect condition and the package arrived fast, plus very well wrapped 10/10 very good the seller and the product. Super recommended.
beautiful bracelet, beautiful, beautiful. Like others items on this website, recommended for sure.
very nice!!!fine jewelry! highly recommended!
Beautiful bracelet, excellent clothing.
The most beautiful and elegant bracelet i ever bought, the store is serious and though i haven't used it yet i think if he says it's silver it will be because so far i 've never been cheated, plus they send it super fast, and they send a little gift, In mu case an anklet and a velvet polsa to keep it. Highly recommended
Very beautiful, come with box
I can’t believe! The shipping is so fast. The store helped me a lot and I can really recommend this shop. The bracelet is stunning I felt in love with this one! It’s so gentle and well made. I’m impressed!
I have made other purchases and so far it is a reliable store that sells real silver its products are very well done s i highly recommend
Fabulous! Wonderful. i will repeat as always. Very fast shipping.
I bought it for a gift to a girl, very beautiful.
Arrived all very fast and well packed, as always!! Beautiful piece, more beautiful than the pictures. He also added a gift that enjoyed. Thank You store, already bought several times that store and continue buying!!!
Super fast shipping, happened by courier. Beautiful bracelet
Very beautiful. I'm happy.
Very nice bracelet as if the picture
Sooo beautiful bracelet. True, i thought that there would be a little more
Soo quick delivery, the material good, love it !!!!
Products are better than the pictures. I recommend the store
Super. Recommend. Thank you so much.
Came to Turkey in 2 weeks very nice product satisfied 925 sterling silver