Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's so beautiful watch!!! Fast arrived!! Great store!!!Thanks a lot! Recommend!!!!
Watch light! !!!!! Came quickly, the packaging is very good, you can not worry about damage will not be on the road!!! store recommend.
tooop
Look super. Got very quickly in 10 days. The first such fast delivery. I bet 5 stars for everything. Packed well. The watch was in the box.
Beautiful watches, shine and shimmer. The order came very quickly, everything is whole, the watch is well packed in a beautiful box, such a watch can be bought as a gift. Arrows are small, but for me it does not matter, they look great like gold. The clasp is cool, but a little big bracelet. Watch super. Thanks to the store.
Delivery to belarus took 3 weeks... packed securely.
This is something not real!!!!!!! ordered 2.05 received 7.05 hours just a bomb, beauty!!!!!!!!
Very pretty thank you very fast
I liked it very much. Beautiful. beautiful.
Very nice watch, it shine more then the pictures.shipping was fast.
good.
Very nice, very bright. i have the doll a normal size and i'm gonna take off a couple of links. i recommend it is perfect.
Good
The dazzling ביופיו but large belt. Arrived really fast within what a week
The order in the moscow region came for 11 days. thank you very much. the watch really liked. i bought from for a gift to my daughter. the store respect and respect. i recommend all this seller.
Purchase 03/04. Received 20/04 very fast and top watch I recommend the store very count
Very beautiful watch. Pleasant communication with the store. I will definitely buy in this store.
Ocenj krasivie and kacestvennie Casi Spasibo prodavcu, Mego bistruju dostavku
The clock came quickly, with the store did not communicate.
Cool!) sparkle just mind-blowing!) the photo does not convey.
Watch elegant. shchuddos. take it will not regret. store thanks for the service and fast delivery.
Everything is just super. I also took it on sale, with a coupon for $14. I'll clean the links, i'm great
The watch is very beautiful, look very rich, the order came quickly ordered 28.03, came 10.04. Packed in a box, pebbles almost all the victors, one small from the side is not enough, but it is not noticeable, i recommend!
Thank you I have received a thank you order for all employees, especially cargo owners at the airport very beautiful and elegant watch
I got the watch. Very fast shipping. The clock is just super. Thank you very much to the store. Irina