Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful watch! Fast shipping, Thank you very much, I'm very Happy with the watch!
nice product super fast shipping
I love it.
Thank you for such excellent product i am happy it is perfect and i arrive in very short recommended time the store very responsible
Beautiful, stunning
so lovely,my mum loves it, more beautiful than in pix
Nice watch. The animal design is on top the glass. So you can feel it. Well packaged.
I loved it, it's really beautiful what it looks like in photography
Pts beautiful watch, shine, burn, packed in a beautiful box, delivery pts fast.
I have my beautiful watch at hand and shipping was quick to my surprise. The Fox is apparently outside the watch dial and this makes it unique. Stones are all intact. Highly recommend.
Super fast delivered! And glittert really so beautiful as the picture shows! Neatly in box supplied!
Fast delivery to the moscow region (ordered 16.05, received 28.05). Sometimes the rhinestones are glued crooked, but everything is. Time on them will not look, you can make a mistake, especially if you need exactly))) black rivets on the bracelet cheaper look. In general, the purchase is happy, in five to go for bread is not ashamed)))
came in two weeks. beautiful watch. just dial is a bit tricky. in the picture now is 11:10, but you can read by mistake 10:10. the puma on the top is like 3D.
Very quickly came the order for 13 days in almaty. hours super bomb
Delivery is very fast. the clock is just a bomb! they all blink and sparkle. i strongly advise this lot. the photo certainly does not convey the glitter of rhinestones. thanks to the store. the packaging is awesome. watch pad and watch cleaning cloth. it's cool!
Rewelacja 9 days delivery time. Beautiful watch. Recommend
The watch is beautiful, i arrive very well packaged, the description was identical.
Looks good, nice product
Wowwoooo thanks to the store I recommend you thanks again am very satisfied with the watch more beautiful than the picture itself take another 40 ****************************************** I love it
THE watch is great!! Bought to give away, is amazing (follow me on Facebook Douglas Kudo)
The clock is great. Came in a box and on a pillow. I'm happy.
Beautiful .. will order for more
I'm super impressed with the store. thank you so so so much
What I imagined was that it was luxurious to the degree d and the merchant was very responsive and fast in sending the order and the shipment is real I was honored to deal with him I recommend everyone to deal with him credibility and seriousness and commitment to the date I received the shipment before the deadline thank you thank you thank you from the heart
the ahipping was fast. the product is nice. i got it as a gift. my mother likes it alot. i recommend the store.