Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My order to Angola was faster than what i expected.
Before kiev nadyym for two types, the track will be heard, the godinnik looks cool, obacimo yak in the expluatation to wake up. Selling uncle We arrived in kiev for two weeks, the track was tracked, the clock looks cool, we will see how it will be in operation. Thank you to the store
The watch looks very good. The strap, of course, is better to replace, but this one is not so bad. Plus the store put another same black strap and one other as a gift. Delivered quickly, days in 15.
The clock was less than a month. Track tracking. In the live look steeper than in the photo. Everything works, everything turns. Almost no ticking. Slightly easier than expected. Arrows glow in the dark. Includes an additional strap of different color. Material-dermantin. Their money is definitely worth!
Everything works. Watch look great. But unfortunately they are small. I have a big hand and they look a little silly on a big hand. In the photos they look large but in life they are small. Very sorry.
I ordered on march 18. The 19th was sent. April 8 came to krasnoyarsk to the post office. Packing is good. No damage. Strap is good + spare. Instruction is, only not on the Russian. A heart-shaped card is attached. I advise you to take.
A week i use, look great, but there is a problem in the mechanism of the pendulum, it is very tight and barely spinning, it turns out that even if the watch is constantly worn, the car factory does not cope and the watch can stand up
the watch is received in good condition! didnt try it yet ! it is well packed in a fancy box ! I like it ! it is sent with 2 extra one black and one brown as a gift! Thank you store :)
Very, very happy with the watch, thank you. Sent extra strap, and heart. Super recommend. Purchase 29/05 received 14/06 for Lisboa.
Came quickly, packed were good (even very) store put spare straps and postcard))))))) it's cute
This watch is built well for its price. The finish looks good, the dial is beautiful, the mechanism is hypnotic. It loses about 20 seconds per day, this is to be expected at the price. The automatic winding works and it is easy to wind manually. The movement is non-hacking, meaning that while you adjust the time, the second hand keeps moving. If you want to set the time to the second, you can apply backwards pressure on the crown while setting the watch to keep the second hand still temporarily. The leather band is cheap as expected for a watch of this price, but it is reasonably comfortable and it looks pretty good. My only real complaint is that there is a small metal tube on the clasp which can rattle a bit if you wave your hand around. Of the two watches ordered, one came with a small blemish on the casing near the crown. The old bronze aesthetic of this watch hides it well. Overall, this is a great cheap introduction to automatic watches.
Excellent product, i'll test it to see how it works.
I received my order in good conditions and the shipment came very fast it take 12 day to Nigeria with additional 4 to get it from the post man, the watch came with free gift of black strap I will add additional feedback after usage
This watch very good. Came in 2 weeks. Seller recommended.
Come quickly! She took her husband as a gift, later write as work will be. As a gift, two straps came, thank you to the store!) everything is intact and unharmed)
The watch is very good and cool!!! Thank you!!! Definitely recommend!!!
nice watch and looks good runs nicely on time
Seller Huge thank you!!!!!!!!! . Everything came in good condition, the box is not crumpled)))). I go with the clock the second day ..... The film on the watch left so it will be more reliable. Arrival took 14 days. The second strap of black color in the kit was also in the package.
The clock is great! Big! Auto-plant at the swing of the hand works! Start easily and pleasantly, fingers at the plant do not rub until the masoles. Come quickly! The strap is some atopic, but the time will show.
The watch is extra. Fuuul. Shiping to Serbia two weeks.
The watch is great. It looks very good. Package came very fast. I did not expect it this soon :) Great purchase and great store :)
Vyzerajú Super, náhradný náramok čiernej paint v balení.
Successful product seems to be in the visual works
Nice watch, arrived before the committed time, according to purchased.
The watch is beautiful, packed perfectly. delivery fast 30.05 sent 11.06 received. while everything suits, let's see how they walk, with self-winding.