Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for the work, everything came in good quality, I'll rate 5 stars.
5 stars to the store! I am extremely satisfied with my purchase!
Thank you so much I am leaving a feedback on 5 star
Outstanding quality!
Thank you a lot! Absolutely 5 stars!!!
deserves 5 stars!
Thank you soo much!! Quality really good! I'll give this store 5 stars.
Very nice product. five stars seller, thanks.
I got my order in a week and I couldn't be more satisfied! It turned to be really well made. I had never seen something like it in the past. I'm so pleased I got it though, because it is precious! Now this is no doubt my number 1 good and main miracle that I have had from shopping in the web. If I could estimate this item more than 5 stars, I would. I'm assured I'll continue to admire it.
arrived in perfect condition and the package arrived fast, plus very well wrapped 10/10 very good the seller and the product. Super recommended.
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
Watch very beautiful, automatic, no need batteries, works with the arm movement. draws attention. Manual explains about the three small pointers but they work. Recommended. Will buy more watches.
Looks good. Still had not seen such a beautiful watch. Rich in details.
Pretty mechanical watch perfect well protected very fast shipping serious store
Good beautiful watch, fast delivery, top store 5*
Just as you described it. Great watch. Gorgeous and beautiful. He arrived very fast, for 15 days. Thank you very much. I recommend 100%
Satisfied, product received before the deadline (25 days) Excellent Product Brazil-field large MS
Wonderful watch all works prodovets recommend. I will still grow to him.
Good afternoon. My order arrived on time, like, the watch is very beautiful and will surely requests other 3 models the same line. THE store is note 10.
Come quickly! The top button bulges slightly more than the bottom, but not critical, in general for this price for. fight!
The watch is faithful to the description, not too heavy, the bracelet is leather, it works very well for now, to see in time.
It's fast ועובד great
Perfect the only thing small needles don't know if they're adornment otherwise is fine
The exact description, very nice is large plus weighs and more for strong men like my husband looks great My husband is delighted. I recommend the store Thank you
How i don't like to wait. Darkness waited. Everything went well and safe.