Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely as usual my third order. everything soft.
Watch fire. sedentary excellent, look even better. Come quickly, everything works. Seller recommend
Beautiful watch. Fast Shipping
Excellent product. Arrived in less than a month here in Brazil and without fee.
Looks great although the strap is quite wide at 24mm.
Watch is large and massive. Strap is wide and grub, after two weeks wear nothing uczula. I have orange color. cool looks on hand. Each thought that this watch for over 200zł. backlight dial great checks up at night. free shipping got any strings on hand. Shipping 14 days to Poland.
Beautifully stylish youth. Come quickly. I did not communicate with the store.
Excellent store, excellent product. I recommend
In kazakhstan arrived for two weeks the store responded to all requests the watch turned out to be slightly more than in the photo the case metal heavy packed well but despite this box came crumpled
Good watch, look expensive packed were good, came in a box, the gift is excellent
Very beautiful and elegant watch I recommend
Perfect took a more otherwise perfect
The clock came quickly with a traceable track. Branded box, instruction and birochki-all whole and in place. The watch has a slight weight, but the hand does not get tired of it. On the body are pasted plates from the back and front on the glass. All buttons are working and functional. For a month of daily operation, the cover of the case remained the same as when buying, did not peel, did not crack. Strap tight, strong. The hand under it does not sweat. The clock has a backlight of the digital screen and at night the hour and minute hands glow. Among other functions is a calendar (the name of the day of the week, display the month of the day), alarm clock, stopwatch. You can use both sports and classic business watches.
very fast shipping and product is just as described
Produits conformes
Very good article Thank you store
Too good love it
Watch cool, heavy, great for gift! Thanks to the telegram channel for the selection of fat coupons and favorable offers @ chinawithlove
Watch very beautiful, exactly as the Advertised. Product well packaged and protected, with instructions, easy adjustment and regulation. Very satisfied with the purchase.
I liked the clock. Ordered more for sale. Backlight works, arrows work
Very beautiful
Fast shipping, good design.
Came quickly, everything corresponds to the description, the tracker is traced, in general satisfied, i recommend, thanks to the store.
4 weeks to Tallinn. Everything works.
THE watch is very beautiful. Finishes are very good for your price. Very worth buying. My congratulations to the manufacturer and dealer.