Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@jwlraddicts.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@jwlraddicts.com
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This is a beautiful watch! Seller had great communication and got answers almost immediately.
I liked the fact that it matches almost every outfit.
excellent item
Well packaged. Exactly as described.
Super
arrived in 5 days to Ecuador
Beautiful aluminum clock looks tough but I can't test it because without battery
The clock is beautiful. same as in the picture. even when the clock came it was working. I never needed to contact the store. The product was delivered quickly.17 Turk Liras I paid the customs tax. 120 Turkish lira in the same product in my country. I would recommend it to everyone. i will leave another comment after using
Corresponds to the description, good product
Arrived within 10-11 days to Israel, very nice watch
I arrive early, very good product. i am satisfied with the purchase
I received the article in perfect condition, but my expectations, very nice as it looks in the picture and advertising. I arrive in the established times. Recommended
Very cool watch, look at times 10 more expensive than cost)
great product
Wow, so sweet.
Delivery fast hours work seconds also spinning cool well packed all advise
Good hours, presentable look, without any complaints.
Watch very beautiful. Arrived super fast.
Delivered within 2 weeks!! Didn't expect it to come so soon. The watch is as expected and looks good.
Good watch, came quickly, fully comply with the declared description
Arrived fast precision product excellent thanks
Arrived very fast very beautiful even ordered 08/08 day arrived 28/08 top quite
Came for 2 weeks) look very good, one minus is not always visible where the arrows show (
Wow! Seller really deserves 5 Stars .. I have got my product very quickly and it was packed very carefully .. Product is same as the picture shown in the app .. I will order more for my friends and family members .. Highly recommended ..
The order was paid for 06.08, received 26.08. For hours very satisfied, the strap adjustment is comfortable! Seller and i recommend the product! Let's see how much will last, if anything, then i will add a tip!)