Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good information, correct product, fast services. thank you!!
Watch-fire! Come in the box, chin chinarem. I am happy for all 100%
Great watch, thank you so much.
Very nice color. And the watch very fine. Exceeded my expectations
Great watche I like it sooo much 10 thx to the store for the gift
very good product i really like it thank you store
Excellent product, for the price is ok, i give 5 stars to the store.-
The watch is beautiful and just like the picture Thanks to the store and the shipping speed
Thank you, watch received! In general, the watch is not bad, the delivery is fast, two weeks in Nikolaev, the box really suffered, but the clock is whole! Weakly luminous phosphor on the dial and arrows, and so the watch is quite normal for this money, the dials all work.
Beautiful watch, though a bit difficult to notice dials in low light
The clock is beautiful, the filling i think is also good because. I myself bought such watches in china. When replacing the battery was a japanese original mechanism. The price in china is from 500 to 1000 rubles. Taking into account the delivery 1600 is a normal price. The strap of course is very cheap i will change. The store wanted to recommend, put good straps and slightly raise the price or on the site to put on sale better straps. And so everything is 5 +, thanks to the seller.
Delivered in 36 days to almaty. Packed well. The description corresponds. Very beautiful watch.
Adversity. On the taku tsinu dovoli good godinnik. Zamovlennya nadyyissya shvidko, i will react. Seller recommend
I liked it very much.
Very good. Just like the ad. Arrived in 14 days. Already bought several models, all excellent. Recommend.
I got the item as I ordered.
The order was sent a week, came in two weeks, total three weeks. In general, the watch met the expectation. The strap is uncomfortable, can be carried and it will be better, but most likely i will change to iron. Description and image correspond.
item received accurately as per description. i am quite happy with the store
Really very nice very fashionable and fast delivery
All OK.
Nice watch. Leather stripe is also good and soft. Comes in a normal packet with Guarantee Card and a user manual. All the functions of watch works perfectly. So far I like the watch. Seller Recommended. Very fast shipping. Received the parcel after 17 days. Thank you store.
I'm very satisfied
looks similar to the picture. great value for money.
item as described.
Good watch.