Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
oki
Shipping arrived super fast and in excellent condition i find myself very satisfied
Cute watch was a little demoted to ecuador but in everything else with no novelty
Beautiful watch recommend
Arrived fast
AND as described, very beautiful watches megir
Perfect, arrived fast, premium product. Fully satisfied!!!
Hello everyone!!! And so subject to the order and in particular by the clock; 26.06 made the order, the store sent almost immediately and the parcel went very quickly, from china arrived in finland less than a week, but for some reason, the fins sent her again to china...!!! This i did not understand how in belarus and the chinese probably too))) from china again sent to finland (again quickly), there she sailed for three days and came to russia, to peter, after and to me in karelia...)) 11.07 took from the post office!!! If it wasn't for finnish post, it would have come literally days in 8-10... The seller, like the one who sent again worked just fine and professionally, for which more thank you and of course i recommend the seller!!! The watch itself corresponds to the picture completely, the chronograph works as will go: the accuracy of the stroke and the wear resistance of the coating will look at it later!!! And so liked, what i wanted!!! Packed just fine and came in commodity form!!! Recommend!!!
Great, arrived fast and without any defect.
The product and great and arrived in 18 days here in Brazil are, mainly the store for speed and be loyal.
Arrived early, I recommend
Perfect!!!
Two of the functions in it deserve its fee, two of them are working, and I couldn't figure out what the other one is working, but I like it.
it's good product
bonito
THE best watch I already sent come application. IS fantastic very beautiful
Top and very fast
FAST SHIPPING, VERY NICE MERCHANT ALWAYS REPLIES TO YOUR EMAIL.. HIGH QUALITY PRODUCTS NEAT AND SECURE PACKAGING.. I WILL ALWAYS PURCHASE FROM THIS STORE..
Very good, worth the price paid
Just thought that was bigger. But is liking the price.
Perfect very satisfied
Like the photo and arrived super fast
Super elegant. Beautiful!
Watch wonderful as described. Seller 10 stars, delivery super fast. Thank you and good sales.
Very good watch, it looks good and finely finished the photos i saw correspond to the product i received, good packaging. The bad. Just bring box, no use manual to understand chronograph