Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oooochen beautiful, bought myself, but as a gift the most it!!!!
Very beautiful and it came in a good box can be given as I thank the store for the nice gift he sent with the package
In ukraine, delivery fast... did not even expect) was decorated delivery to the house... very nice))) the box was a little wrinkled, but inside the whole. Miss fox wrist watch is stylish elegant with sophisticated design. Japanese quartz movement guarantees the accuracy of time display. Stainless steel back cover with logo. In this store i buy not the first time, the store is sociable and caring. Wristwatch almost from the moment of its appearance turned into a mandatory accessory for any person who wants to look serious and solid. If you wear a watch, it means that you are careful about time. In general, wrist watches can tell a lot about their owner, so their choice should be taken extremely seriously)))
The watch is beautiful, comfortable on the hand, look expensive.
I really liked the watch stylish beautiful and the store put the gift bracelet many thanks for everything... came quickly recommend. .. The seller is well done excellent work...
Everything corresponds to the description. The clock is cool. The bracelet is cute. I recommend the store and the goods.
Come very quickly! Packaging is excellent, all in a branded box. Create the effect of expensive hours. very much!!!!
Is the 2 watch you purchase from this store excellent item recommend buying
Today i received an hour. Come quickly. Very satisfied. I'll see how they will be worn.
Excellent product. I arrive fast and perfectly packed
Beauty! Super watchmaker! Sold and folded and gift! Thanks a lot! With the sigurnost more sails pak! I'm sorry!
The clock reached odessa in two weeks. They look very beautiful. The store put the bracelet as a gift, thank you! Seller recommend
Excellent watch, well packed, as a gift the store put a bracelet. The strap is large, the links are removed. To omsk there were 3 weeks, the track was tracked. Seller recommend.
I love it, totally recommended, thank you store, fast delivery! ❤️
Very beautiful and excellent packaging and send the store a nice gift
This is very good prodoct. good packing. I am very satisfied.
Simply precious is the second i buy everything arrived very well in perfect condition and with gift brasalete i recommend to the exelent store
I received it well packaged with two boxes, and also with two bracelets as gifts. Thank you store
The parcel came as usual quickly, thanks to the store. Cool watches
I liked everything. Bracelet as a gift. Seller recommend.
Thank you very much, the clock came very quickly
The product was as expected. Received the product in a box which included a bracelet and a cleaning cloth as well. The product was packed safely. Very satisfied with the product recommend anyone to buy it. Very fast shipping with accurate tracking.
The watch is really nice and accurate to the description, it arrived in 2 weeks to Morocco and was well packed in a box with a bracelet as a gift. I recommend this store, thank youu
The watch is beautiful but the clasp is detached already alone after a day and although the store is very responsive I am not happy with the follow-up that has changed 3x the delivery date without me ask my opinion, nor inform me. It's not very commercial.
Very good product according to the picture and also came with a gift am satisfied surely my girl luvs it.