Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product. I recommend. Thank you the store for the gift bracelet.
Hello, everybody! Watch the score! I want my beloved to do nice. Watch, join me, i got them. Visually steep, comfortable, small. Just for my wife. She, i have a little! Photo dropped! Admire!
The clock is very cool! Look great on the hand! Seller order shipped quickly, shipping is also fast
Prettier than i imagined, just beautiful and arrived too fast 15 days, very satisfied.
Just as described in the picture. Fast ever shipping I've ever experienced on this app. Thanks for the gift @ store. Nice packaging too
I recommend the product and i recommend the store! This is the speed!)
I am happy I arrived in a month to Algeria I liked as in the picture❤❤
Was impressed with the watch is very beautiful and elegant thank shop by prior informed. THE Brindis blends well with the watch very obrigad'a!!
מצויין ונראה explosion
Excellent watch, bracelet included, but the bracelet sooo wide for me, you need to remove the links
Watch יפיפה look like in the picture store Thank you very much for the gift I recommend 5 Star
Very happy is nice, i expected it bigger but i love it.
love it and thanks for the gift fast shipping and delivery thanks you
They look decent. In a box with a clock lay a bracelet with a gift and a leather cushion
I love it and thanks store for the gift. fast shipping and delivery! I recommend!!!
Very beautiful, arrived in Fortress-CE., with 30 days and not taxed. Excellent store.
very beautiful wristwatch I didn't regret ever buying it. it also came with a gift thanks to store fast delivery came before estimated date
Very Fast Delivery Thank you store
The shipping was very fast, got to Nigeria within 21days and also came with a gift as shown in the picture. I recommend the store.
Cool watch!!! look super! delivery fast. store put a gift bracelet. I will order more... thanks
Received with good condition and the packing is good, i got a gift, so beautiful and very nice. I am satisfied. Thanks
The watch is wonderful. Reached 3 weeks to voronezh. Packed in a box, almost entirely sealed in polyethylene to avoid scratches. A pillow, a cloth, as well as a bracelet as a gift is nested. Thank you very much to the store, good luck in business and prosperity!
Delivery 19 days to nizhny tagil!!! watch very beautiful, light, bracelet as a gift, nice! in a gift box, the strap was in a protective film, the rhinestones are all in place!!! i recommend the clock, the store too! thank you very much!
Very beautiful like is according to the description very good
I am very happy with the clock!!!!! Came very quickly, beautifully packed!!! The gift is wonderful!!!