Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Moscow, it came in 17 days. Chic watches
Lovely watch very feminine came very quickly 12 days before the ryazan region. Look bigger than really.
Excellent store, fast shipping, satisfied with the product and the store, recommended store. Thanks for the gift.
The watch is just lovely!!! Came in less than two weeks before tatarstan. Everything works. My hand is thin, i had to remove two links. Look very expensive and fit any clothes. Thank you very much to the store.
All class! My wife really liked it, but she asks to send a second arrow to catch up. Because in the clock it is not. Came for 11 days in donetsk region, very quickly. Well packed, instead of the box purse. very not usually. Also in the kit put a device for shortening the strap. Everyone is happy.
hallo 1 item only recive that one is ok good du5 another item haven recive. anothet one is civo luxury crystal watch please help me to check. thanks
Watch as in the photo. Heavy is good. Delivery is very very very fast. Seller recommend.
The perfect arrived within 3שבועות dazzling!!!
Very fast delivery. Item received in good condition 7 days from placing order. Beautiful watch, as shown in listings. Came with a pin remover. Thank you. Will order from this store again. I strongly recommend this seller and his products.
Product matches description. Packaging is very good. Watch is also gorgeous. Recommended!
The watch is beautiful, look good, the bracelet is reduced, there is an english manual and a tool for this
Excellent watch, look decent. Reached in 12 days. On my wrist (14 cm) removed 4 links to the village on the arm. Thanks to the store for the goods.
At first glance, cute watch... and there we'll see. Came quickly in the kit screwdriver cloth and instruction
Classy wristwatch. I love it! It came with a gift too and was nicely packaged. Highly recommended!
Very nice but no gift we were sorry
It came in perfect condition, i loved the watch, they even added a gift. It was easy to remove the remaining links with the tool that came with the watch. The store was great to provide me with the national guide number so i can track my order once it arrived to the country.
Delivery month, packing on conscience, took on a gift, really liked, and a napkin, and a device for reducing the bracelet, and a coupon, and a summer bracelet, very satisfied, thanks to such a caring store, on the arm 18,5-19 cm did not have to reduce the bracelet, sat well, cute watch, i recommend to those who do not like huge models...
Fast przesylka goods consistent with the description, is Piekny
Watch cool! Gorgeous look! I'm delighted! Shipping and shipping is very fast! shop and store recommend!
Cool watch!!! I really liked!!! And a nice gift, a cute bracelet))
Excellent watch, packed super, tracker tracked, delivery 17 days. Seller recommend.
Exact match with description. Outstandingly fast delivery. Only 5 days to my hand.
Super autumn beautiful watch
Super very beautiful, the next one will still order...
Super! Look expensive!