Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All very well!
Watch fire! Just like on the photo. Everything works! Probably i will order a leather strap with it will look more fun! For some reason i thought that the size of the dial will be more xs why)) so i recommend!
The description is accurate. It came quickly. 15 days to ukraine. But! Ordered a brown strap with a gold bezel of the dial, and came gray!!!! I will not open a dispute, because i wait again and who knows what will come .... Reconciled.
Thank you. Everything is fine!
A very good looking elegant watch
Runs without issues and feels like a proper watch in the 300/400 dollar category
Watch came well package and is working fine. Sellers communication was good also.
Snappy chronograph. Good Seiko Quartz.
Excellent watch for the price. The band is a bit flashy for my tastes, though well made. Switched it over to leather, and it looks great! Very happy with this purchase!
Great watch! I always wanted to add a mecaquartz chronograph movement to my collection. The movement is excellent, the case is nicely finished and wears smaller than the dimensions due to the way the lugs are curved down, and the laser etching on the back is a very nice addition.
Good looking watch. The strap has an issue. Good item for the price. Not the fastest shipping I had, still ok.
Super. Everything works. Look great
Excellent service, very pleased with my purchase. Will definitely use 'Pagani Design' again. 10/10
All good, thanks
very disappointed after a few wears the glass rim fell off. i thought i was getting a superior product that would have reflect the price I paid
The clock is chic. Really even more beautiful than in the picture. Not much is not familiar that the second hand is in place. She's for a stopwatch. And the second is taken into a separate dial. In a good box.
Very nice watch and good price.............
Awesome watch for the price!
fits perfect on 20cm wrist. very nice watch! beautifull domed crystal. Thank You!
Fantastic value. watch fits perfect with one link removed .look amazing .1week delivered to the UK.will definitely get another Pagani soon
can not grumble for the price, strap a little cheap however finish of the watch is excellent. not a great fan of quartz watches like undone for customisation, however this uses the same movement and I would feel a little cheated paying their prices.
Great little watch at a good price - a lot of watch for the dollar! Nice crystal, nice dial, nice band.
watch is amazing, the movement is awesome. my problem is I ordered the white dial and got the brownish black one. I switched the strap to something with more contrast and it looks much better. so I'll be keeping it.
great watch! value for money excellent
Great looking watch that wears comfortable. (though sometimes it pinches the hairs on the wrist)