Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@jwlraddicts.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@jwlraddicts.com
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The watch came very early and was in great working order.
Nice looking watch and keeping good time
Watch is super great
Superb item!!
excellent watch for the price with sapphire crystal. looks very good on any hand.
Really good looking watch. Package is great. Saphire glass, Seiko NH35A movement, solid endlings bracelet, butterfly clasp. It is much more watch for that kind of money. Thank you very much!
I highly recommend this store, very good product in affordable price, fast delivery, and excellent communication from seller’s end.
What's not to love about this piece. 40mm, sapphire glass and the super reliable nh36 beating in the back. Great everyday piece that goes great with a suit or jeans. And all of that for 50usd, now that is a bargain of the century.
The watch came in only 1 week, amazing and it’s exactly as described, I brought this after watching some YouTube reviews
Very good watch, NH36A movement look classic, worth my money, about 10 days shipped to Thailand.
Cadisen watches are wonderful for the $$$$$$$$$$$$$$$$$$$$$$
Very accurate watch. So good looking. And most of all its power house. It ran for like 40 hours nonstop.
I received the order earlier than expected in around 10 days or so (shipped to India), about 4 days before the expected date. This is always good to have. The product was nicely packed and arrived safely. The watch seems nice and as described by the store. I have had it for a short while as I write this but in this time the accuracy was spot on. The sunburst on the dial looks good, the day date window is clean, no dust or anything inside the case which is good. The bracelet looked pretty good for the price, as did the clasp. The watch is extremely polished so you'll have to take care of it as it'll get easily scratched. The contents included the watch, a pin to remove links, microfiber cloth, a warranty card and some basic documentation. My only gripe is that I didn't get a leather strap as mentioned by many in the reviews. However I don't see it mentioned in the description, so won't fault the seller for that. Will try to give an update in future. So far so good.
Very well packaged also provided tool to shorten the chain thank you
the dial is not white it's silver.... kindly change the specification.
Impressed with the watch, it's much more bo Nito that in the pictures when you have it in your hand, feeling very good finishes and it seems a lot more expensive than it is. You can't order more and with seiko machine.
good watch good deal fast delivery very pleased honest trader
Watch is really good, I am using it for a month now, they have not send any extra leather belt as mentioned in the comments by fellow buyers. No problem at all just go for it
The clock is very cool, i liked it, i ordered not myself, but i wanted myself.
Watch is amazing. Seiko NH36A movement is very accurate under normal usage. The crystal seems like real sapphire crystal. The only problem for me was the links were very hard to remove. Apart from that it's perfect and is a mind blowing purchase. Highly recommended.
I just got the product, for now all very well, super recommended, i'll keep testing it. The black strap looks great with the watch
The only reason why I'm holding back on giving the product a 5 star is the small specks of dust and other substance stuck INSIDE the actual watch. You won't notice it on a daily basis but it definitely takes back from the appreciation of the product. one thing to note is the crown head. Some reviews showed blue colored crown head which almost made me buy a different watch but I went with it anyway. Aaand the crown head on my watch WAS blue but after scrubbing it for a while, the "paint" or whatever just peeled off. All and all, a great watch for this price point.
Very fast delivery(16 days), and the best mechanic watch for 50$.
This product look exactly like the picture described.
I'm very pleased with the watch and the shipping service from the Cadisen Official Store. I've never seen a watch packaged so carefully! The watch was completely covered with thick shrink plastic with a piece of padding between the bracelet links. There is no way that the watch could receive even the slightest scratch. The little touches also add to the enjoyment of the purchase; things like the instruction manual, polishing cloth, and felt-lined box.