Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@jwlraddicts.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@jwlraddicts.com
Good webstore with very nice items. Fast shipping. The watch arrived in the giftbox. Thank you very much. The clock itself is beautiful. A little more than i expected in diameter, and so everything is fine. I recommend the store. Very good store.
I really liked the watch.
Excellent watch for such a price must have.
love it. had the same in blue but I dropped it and I ordered this one. very cute. and came quickly.
Ordered-27.08, received-13.09. Delivery speed-fast. The watch is packed in an individual box, inside foam rubber, the dial is additionally tightened with film. Come working. The color is actually dark blue. As a gift-an elegant bracelet on hand. Thank you!
Too big.
Fast delivery, accurate description. I recommend! Wife. Wants more)
The fastest delivery, for 3 years but once nothing was delivered so quickly! 1.08 sent 15.08 received! Track is tracked completely. Upon receipt of the mail, a message came to the post office. Watch cool! The gift was not put on me, but i ordered 2 hours and i made a discount. the watch is beautiful, brown more than expected, but still liked it! It is very good that the dial is securely packed in film. I recommend to buy!
The color is much more beautiful than in the photo. Massive thick dial. soft as if it were a natural strap.
Very nice color for me. Thank you.
excellent products
Beautiful product. Arrived early
came very quickly. love it
Purple-very different from the picture. I understand that monitor settings, etc., but... It can hardly be called purple. Some incomprehensible color. But in general, quite good, although, i chose it because of the color. Well, the third hour, as a gift, unpretentious, but very cute, no frills, for every day.
Beautiful watch excellent purchase
The strap is definitely not purple. Just brown, that minus. Still wanted that color. But maybe this is the illusion of the product photo.
The parcel came in 16 days to st. petersburg. The watch is charming. Not the first time i buy in this store-i'm happy with everything. I recommend from the heart and goods, and shop!
fancy watch
Very beautiful, definitely the best purchase, and in your box, recommended