Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful bracelet. Suitable for thin hands. On the full hand there are additional links. Beautifully poured. Previously ordered purple, so i like more than just white. Purple looks more rich, and white-normal. Zircons themselves are small, small. In general, a cute bracelet. Good store. Delivery month.
Thank you order came on time. The bracelet is very gentle and looks beautiful on the hand. Seller recommend.
Very fast delivery to Poland (10 days). All good, bracelet is pretty and shiny. I recommend this store!
Beautiful bracelet at an excellent price. Wife is happy. Locks in order
Bracelet really liked, there is an additional link, ordered on may 11, received at the post 30 may-well done, very quickly! :) two orders received one parcel! :) thanks to the store! :) in the photo, the blue bracelet was dressed with an additional link, and the white one-without it!
Very cute packed and letter and gift
Very happy, it is beautiful and comes with an added for the chubby dolls. Thank you very much. Repeat fixed
Super) thanks) crystal color-rich red pomegranate (not pink)
Beautiful! Fast shipping to germany
Very nice, had small extension so if a larger size was needed. Nice piece of jewelry. Ordered 2 bracelets and both are as described.
Very beautiful bracelet. There is an additional link. It looks neat, not heavy, the stones are fixed, shines in the sun, redocument. With the store did not communicate
Delivery a little more than a month. The bracelet is beautiful, pebbles are multicolored, bright, shine very beautifully, locks work, there is an additional link. I recommend. Thank you to the store.
Thx
Absolutely stunning!!! My mum adores it!! Thanks store!!
Beautiful !! Just as described!! What a great store!! Super satisfied with my purchase, will be buying more items again
All Super, so as the description. Recommend.
Ordered on march 5, received at the post on may 18. The bracelet is weightless, made neatly, comfortable lock, the color is slightly lighter than in the photo. I approached the size, the store put another part of the bracelet, so that it could be lengthened. Very satisfied, i recommend to buy, the seller 5 * and good luck!
Product beautiful and perfectly fits the description, am satisfied and my girlfriend also!
The bracelet is very beautiful. It shines all straight. I'll probably order another one. Delivery month. Thank you to the store. I recommend to buy.
very nice bracelet, my wife love it so much. recommended
A pass, beautiful, with an extender in case it suits you, and a bag to keep it. Seems to be worth at least 20 €. Fast shipping. A 10 to the store
Beautiful! My wrist is 15 cm and the length of the chain without adding to me suits! Ring and earrings took from another store (the price was lower)! Together look cool! Successful purchases! They don't look good. For the summer just right!
Very good bracelet , thanks for the gift.
Very quickly everything came) already ordered with blue stones, now with white) sits perfectly, my brush is small.
came in 10 days to London packed verry good. reccoment store!