Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Addicts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 stars to the store! I am extremely satisfied with my purchase!
Thank you soo much!! Quality really good! I'll give this store 5 stars.
Thank you a lot! Absolutely 5 stars!!!
Thank you so much I am leaving a feedback on 5 star
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
Outstanding quality!
deserves 5 stars!
Thanks for the work, everything came in good quality, I'll rate 5 stars.
arrived in perfect condition and the package arrived fast, plus very well wrapped 10/10 very good the seller and the product. Super recommended.
I got the purchase in two weeks and I couldn't be more delighted! It happened definitely qualitative. I had never spotted something like this before. I'm so pleased I stumbled upon it though, because it is wonderful! Now this is presumably my favorite product and greatest eye-opener that I have had from shopping online. If I could value this thing better than 5 stars, I would. I'm sure I'll continue to approve it.
Very nice product. five stars seller, thanks.
Very gentle and beautiful, thanks to the additional links.
it's just awesome. zirconia bracelets. I liked it very much
The bracelet is cute, the bracelet without an additional link, 17-17.5 cm came in a bag. Arrived in 3 weeks
The parcel came in a month and a half, the bracelet looks beautiful very gently, all the stones are in place, the size of the bracelet is 17 cm, the fasteners for the stones are high, the bracelet will cling to the clothes. Seller recommend
Cute. But wow no delight
Very well sat on my thin hand, there is an additional link who needs more. I'm very happy, for this money is super.
The bracelet is great. All according to the description. Recommended :)
I am very veeery satisfied with the bracelet I received! It is as in the photo. Thank you very much!
wow❤ it is the best
Thank you for super fast delivery. the bracelet is very cute, i liked it, it looks elegant and elegant. in the light shimmers beautifully. store success and prosperity. for all parameters 5 + 5 + 5 + 5 + 5 +. i recommend the seller and the product.
Beautiful multicolor bracelet, comes with a small extension for thick dolls
Beautiful! Matches picture. Sparkles like real. It's very thin, not wide. It's perfect on me, doesn't budge. It's got a 1" extension. So this wouldn't fit anyone with a wider wrist, more than 7 1/2" Delivery was really fast.
The bracelet received in rb three weeks after payment of the order. Sent the next day. The track code was tracked to the end point. Packaging durable. This bracelet is my third purchase in this store. The bracelet took to the earrings, and even earlier ordered the same bracelet, but white-lilac. I wear everything, i'm happy with everything. The color does not change, the coating does not fit, the pebbles are all in place. The bracelet is made neatly, looks dignified. There is an additional link to increase the size. On my wrist circumference 16 cm without this link-back to back, with it-sagging (seen in the photo). I really like the bracelet, i will order myself other colors. Pouch organza storage has also been вложен in parcel. To buy i recommend unequivocally. The store is reliable, the store is responsible.
Beautiful. But the red color is not saturated. In general, excellent for example.